Egel Rent a Car

The Company

A success story

Our company operates since 1994 in the car rental market, one of the most reputable companies in Fortaleza, Ceará. Due to its differentiated service, it is always able to provide you and your family all the necessary services to increase customer satisfaction, provinding a very pleasant stay in our city.

We have our own fleet of new vehicles, both domestic and imported, offers services and 24 hours full support, through a highly qualified and specialized team prepared to provide useful and reliable information.

Egel also has outstanding performance in the corporate market, continually exceeding customer expectations and providing advantages that allow their loyalty by the continuous increase of its credibility and competitiveness, always seeking the best cost – benefit to the parties.

The ISO9001 certification of its Quality Management System confirms these differentials ensuring the effective fulfillment of its operational processes.

Quality Policy

The Board of EGEL – Rental Vehicles Ltd., established the following Quality Policy that guides its activities:

  • Meet the requirements of customers, exceeding their expectations and promoting their satisfaction.
  • Continuously improve the effectiveness of its Quality Management System.
  • Respect the operational procedures, eliminating or mitigating the risk agents inherent in their activities.
  • Meet the legal requirements for the preservation of the quality of their products.

Principles and Values

ETHIC

  • Maintain a conduct guided by ethics in all their relationships.
  • Not accept corruption or malpractices.
  • Keep confidential documents, information and data of customers and third parties.
    Not accept acts of administrative misconduct.
  • Not accept the practice of fraud in any kind of activity.
  • Meet within the precepts of the law, the rules and criteria established for the payment of taxes, not accepting tax evasion.
    Be truthful in the information provided.
  • Make that the power of people and the quality of products offered by the company are sovereign vectors to influence the market, totally discarding actions incompatible with good practice competition.

QUALITY

  • Provide services that add value to products and businesses of our customers and generate positive results for their economic growth.
  • Apply the best quality practices, striving always to exceed customer expectations.

SOCIAL RESPONSABILITY

  • Continuously develop the skills and competencies of employees, seeking their commitment to the organization, highlighting their achievements through the explicit recognition of their actions and the compensation of its activities in a fair and appropriate manner, preserving their physical and emotional integrity.
  • Do not allow or accept any kind of negative discrimination based on ethnic issues – race, gender, age, religion, sexual orientation, social class, appearance or disability, both on employees as the contractor workforce by the company.
  • Always treat people with dignity, not allowing moral or sexual harassment, encouraging respect and valuing the product of their work, regardless of the hierarchical level or type of activity performed.
  • Promote equal opportunities to its employees, suppliers and the relationship with the community.
  • Provide outsourced workers by the company the same working conditions, safety and occupational health care granted to employees.
  • Comply with the provisions set forth by labor laws, respecting the rights of people.
  • Respect the criteria for preventing environmental pollution.
  • Maintaining the security of its operations in order to prevent accidents.

ENVIRONMENT

  • Preserve the environment, complying with regulations and regulatory requirements set by manufacturers for vehicles on purchase, during use and maintenance.
  • Conduct selective waste collection, forwarding them to use or recycling.

CORPORATIVES

  • Be a proactive organization, committed to defending the interests of the business class, while respecting the individual and community rights, participating in institutional activities and actions carried out with the constituted bodies.
  • These commitments are recognized and applied by all members of the organization.

FUTURE VISION

Being organizational model in the car rental market, keeping personalized service, offering customers services that fully meet their requirements, guided by the following principles:

  • Surprising the customer by offering services that exceed your expectations.
  • Maintain a highly qualified team in the process of care.
  • Perform differentiated service, respecting the particularities of each client.
  • Keep the renewed fleet to the safety of the operation.
  • Perform preventive and corrective maintenance of the fleet, in compliance with the requirements specified by vehicle manufacturers as well as the criteria established by environmental protection legislation.
  • Maintain a 24h service assistance in cases of accidents and crashes.